Building the Continuous Feedback Engine Using Proxy Metrics Why feedback is the real engine of improvement Every improvement cycle starts with feedback from the previous

Why Proxy Metrics Can Drive Continuous Improvement Subtitle: How Don Reinertsen’s idea helps teams focus on what really drives improvement — not just what is

Partnering with Your Leaders Many teams already have an Operations Lead (OL). Sometimes that person is the COO. Sometimes they’re part-time. Sometimes they’re a trusted

Fractional COO & COO as a Service: How Startups Scale What is a Fractional COO or COO as a Service?A Fractional COO, (which I have

What I Would Do – Providing COO-as-a-Service Supporting Startups with COO Services Startups often grow faster than their internal systems can handle. Whilst reflecting on

Mergers & Acquisitions Post #5 – Integration: From Lessons to Action Over the past few weeks, I’ve shared four key lessons from real-world M&A work: